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Home | FAQs
FAQ - Frequently asked Questions
These are some of the questions people are always asking us, they should provide some answers to help you with your phone system, Wi‑Fi, computer and general IT problems.
Why is my Wi‑Fi Rubbish?
There are may factors that affect Wi‑Fi coverage, these include: speed supported by access point, distance from access point, how many things are connecting to the access point, what bands other access points in your area are using, construction of building...see more
How do I tidy up my comms cabinet?
In the past you only patched the ports that needed data and those that needed voice, leaving a high percentage dead for both. Today with the relative low price of Gigabit switches and phones being VoIP it makes support easy to initially patch out all ports to a PoE switch them what ever you connect will work. You will have a very tidy cabinet and not need to touch it in the futureread more
How do I save money on my phone bill / get cheaper phone calls?
The cheapest phone call charges in the UK are landline calls often below 1p per minute and calls to mobiles are under 5p per minute, at this level a 10% or 20% saving is barely noticed. For most people the largest element of the bill is line rental, now that too has come down or disappeared...read more
How do I speed up Windows 10 and stop it using all my bandwidth?
By default Windows 10 can send everything you enter to Microsoft, it downloads news and weather update and other items to distract you from the job in hand. Microsoft want you to use their cloud storage. This takes processing power, and slows your machine starting, and eats up your bandwidth...read more
What is the difference between Microsoft Teams & SpliceCom with Microsoft Teams?
Microsoft Calling Plans are expensive, instead you could add a SpliceCom SV1000 and use it as a gateway to gain access to much cheaper VoIP lines for a different SIP provider, Microsoft call this “Direct Routing”...read more
Why should I buy a phone system from you? I know Microsoft Teams isn't quite there yet but they will get it to work
The simple answer to that is not only has Teams has less functionality, and a higher TCO, but look at the time and money Microsoft spent on Windows Mobile and never got that right...read more
How do I set up the iPCS app on my phone?
You will need an iPCS license and the details you were given when you got your licence...read more
How do I set up Navigate Pro on my Windows 10 PC?
Navigate Pro can be set up to work as either a partner to your phone or as a softphone...read more
How do I set up PCS 60 on my Mac?
PCS 60 can be set up to work as a softphone on your MAC...read more
Should I buy or rent a SpliceCom system?
It is the monthly bill for your telecoms that over the years makes the difference to your bottom line. Unlike a data server that gets replaced every few years, a phone system easily lasts 10...read more
Firewall settings required for SV1000
For your SpliceCom SV1000 to connect to your VoIP providers and your remote users can register to it, you need to open some ports in your firewall...read more
How can I stop my Phone System getting hacked?
In the past most telephone hackers have been based abroad, registered a device on your phone system and overnight / over the weekend made thousands of calls...read more
If you still have questions, please call us on 01242 621641 or email support@cticom.ms
All prices exclude VAT and should only be used as a guide.
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