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Home | FAQs | How do I set up the iPCS app?

How do I set up the iPCS app?

Once an iPCS licence has been added to your extension you can download the “SpliceCom iPCS” app from Google Play or Apple iTunes

Then follow the instructions on the tabs below for setting up the iPCS app, please call us on 01242 621644 if you need any help.

Android

  1. Open the app
  2. Allow the app to record audio and make and manage phone calls. Allowing it to access your contacts depends on whether you want the iPCS app to access your contacts on your phone.

     
  3. Make sure enabled is NOT ticked then tap 'Server'.

     
  4. Enter the details you were given when you got your iPCS licence by tapping on each option.

    Then press back to go back to the settings.
     
  5. Tap 'Enabled'

     
  6. At the bottom of the screen, tap Favourites / History / Contacts and you should see the details. You should see your favourites, call history, etc.

     
  7. The iPCS app is now your desk phone, so don't forget to look at the user settings and untick Do Not Disturb / set Divert mode to None or you won’t get calls.

     
  8. When you finish work just tap Settings and untick enable by tapping it.

Your phone's power saving may try to close the iPCS app, if you have problems, look in Power Management / allow to run in background / preferential app setting and change the settings accordingly. This differs between manufactures and models of phone.

iPhone / iPad

  1. Open the app
  2. Tap 'Settings' at the bottom of the screen

     
  3. Make sure the enabled slider is not set to enabled, then tap 'Server Settings'

     
  4. Enter the details you were given when you got your iPCS licence by tapping on each option.

     
  5. Tap 'Settings' at the top of the screen to go back

     
  6. Tap 'Enabled'

    Make sure 'Status' says connected
     
  7. The iPCS app is now your desk phone, so don't forget to look at the user settings and untick Do Not Disturb / set Divert mode to None or you won’t get calls.
     
  8. When you finish work just tap Settings and untick enable by tapping it.

Your phone's power saving may try to close the iPCS app, if you have problems, look in Power Management / allow to run in background / preferential app setting and change the settings accordingly. This differs between manufactures and models of phone.

Notes for Administrators

The iPCS app normally connects to your Public IP address on port 5000 that is forwarded to the SpliceCom phone system gateway. However when you are in your office, on your office Wi-Fi this forwarding may not work, you then need to use the Internal IP address of the SpliceCom phone system gateway.

So your users don't need to keep changing the IP address in their app, you need to make a couple of new DNS records:

In your public DNS record set splicecom.<YourDomainName> to point to your Public IP address

On your internal DNS server set splicecom.<YourDomainName> to point to the Internal IP address of the SpliceCom phone system gateway.

Your users then enter splicecom.<YourDomainName> into the "Address" setting in the iPCS app


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