We use cookies from Google so we can see how people come to our site and what pages are visited, Facebook and Twitter so that we can give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the CTi website. However, if you would like to, you can change your cookie settings can at any time. |
Once an iPCS licence has been added to your extension you can download the “SpliceCom iPCS” app from Google Play or Apple iTunes
Then follow the instructions on the tabs below for setting up the iPCS app, please call us on 01242 621644 if you need any help.
Your phone's power saving may try to close the iPCS app, if you have problems, look in Power Management / allow to run in background / preferential app setting and change the settings accordingly. This differs between manufactures and models of phone.
Your phone's power saving may try to close the iPCS app, if you have problems, look in Power Management / allow to run in background / preferential app setting and change the settings accordingly. This differs between manufactures and models of phone.
The iPCS app normally connects to your Public IP address on port 5000 that is forwarded to the SpliceCom phone system gateway. However when you are in your office, on your office Wi-Fi this forwarding may not work, you then need to use the Internal IP address of the SpliceCom phone system gateway.
So your users don't need to keep changing the IP address in their app, you need to make a couple of new DNS records:
In your public DNS record set splicecom.<YourDomainName> to point to your Public IP address
On your internal DNS server set splicecom.<YourDomainName> to point to the Internal IP address of the SpliceCom phone system gateway.
Your users then enter splicecom.<YourDomainName> into the "Address" setting in the iPCS app