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Home | Support
Support Options - Phone System Support, Computer Support and IT Support
CTi are fully accredited to support your system and attend manufacturer training courses to ensure we are fully up-to-date with the latest developments.
Please have a look at our support options or call 01242 621641 for more details.
Overview
CTi provide remote support on all installed equipment and software that includes:
- Our Help-Desk is open Monday to Friday 9:00am - 5:30pm, excluding bank holidays and the Christmas/New Year period
- Remote configuration
- Remote software upgrades
- Replacement unit for failed hardware whilst yours is in repair
- No waiting - the person who answers the phone should be able to start working on your problem immediately.
Out of Hours Support
CTi don't officially supply out of hours support but when a customer phones us on our mobiles we have always helped.
The support charges are:
Incident fee: £100 if you don't have a Support Contract
Monday to Friday
6:00am to 9:00 am and 6:00 pm to 10:00 pm time and a half
10:00 pm to 6:00 am double time
Saturday
midnight to 9:00 am and 6:00 pm to midnight double time
9:00 am to 6:00 pm time and a half
Sunday and bank holidays including the "normal" days between Christmas and New Year
midnight to 9:00 am and 6:00 pm to midnight double time and a half
9:00 am to 6:00 pm double time
Christmas Day, Boxing Day and Easter Sunday
Triple time