We use cookies from Google so we can see how people come to our site and what pages are visited, Facebook and Twitter so that we can give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the CTi website. However, if you would like to, you can change your cookie settings can at any time.

Sales and Advice
01242 621641
sales@cti-uk.com

Support
01242 621644
support@cti-uk.com

Home | Hosted Phone System

Hosted Phone System

A hosted phone system (or cloud phone system), at it's most basic level, allows you to connect a VoIP phone to an Internet connection and make and receive calls. This will work for a single phone over a normal Internet connection but for an office with many phones you need a good Internet connection with bandwidth available for telephony.

The hosted phone system control unit is not located in your office but is on the Internet, the main advantages of a hosted phone system are the hardware is directly under the system maintainer's control, you haven't had to buy it and you can use your phone anywhere with an Internet connection.

Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.

Overview

Our hosted phone system is based on same system as our VoIP phone system so benefits from the same partner software and apps for Android and iPhone but with no complex hardware at your site and scales from 1 user to 10,000+ users.

The are a few pricing models available, but they generally split into minimum initial cost or minimum ongoing monthly rental, we can offer either or a mix of the two. As a guideline, monthly rates start at £4.50 pcm + phone per user.

We also offer the hosted phone system on a dedicated platform, dedicated platforms start at £50 pcm.

Our monthly rates are subject to a 3 year minimum term and support costs are included.

Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.

VoIP Phone System

Key Features

The key features are:

  • Our hosted phone system is managed via a web interface, no proprietary software required
  • The hosted phone system supports VoIP/SIP lines
  • Basic call logging is included with the hosted phone system
  • Easily work from home or almost anywhere with Wi-Fi / an Internet connection with our hosted phone system
  • Our hosted phone system is an excellent choice for organisations or companies with a campus environment, or offices in different locations (dedicated platform recommended)
  • Our hosted phone system is good choice for multi-tenancy buildings (dedicated platform recommended)
  • The hosted phone system offers unified communications
  • The hosted phone system will integrate with CRM solutions and Outlook
  • Call Center features and functionality available for our hosted phone system
  • Our hosted phone system is PC and Mac Friendly

Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.

Phone Options

Our hosted phone system supports a range of SpliceCom phones, Yealink IP phones and other 3rd party IP phones.

We recommend SpliceCom or Yealink IP phones with our hosted phone system so you get full benefit of the partner apps.

Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.

SpliceCom IP Phones

SpliceCom PCS 542

PCS 542

The entry-level PCS 542 is a cost-effective desktop IP phone, specifically designed to work with SpliceCom's VoIP phone system to address everyday business telephony needs. The PCS 542's blend of feature convenience and ease-of-use make it the ideal choice for those who require an attractively priced, well-featured telephone

CLI Display   Headset Support   Full Handsfree   Dual LAN ports

Price
£5.90 pcm

SpliceCom PCS 563

PCS 563

PCS 563 delivers efficiency improvements on a business wide basis. Senior executives will benefit from the easy access to regularly called numbers, especially given the ability to see the status of colleagues before dialling. Nine visible softkeys with the potential for un-limited page scrolling makes key information easily accessible.

CLI Display   Headset Support   Full Handsfree   Dual LAN ports

Price
£8.70 pcm

SpliceCom PCS 573G

PCS 573G

PCS 573G delivers efficiency improvements on a business wide basis. Senior executives will benefit from the easy access to regularly called numbers, especially given the ability to see the status of colleagues before dialling. Eighteen visible softkeys with the potential for unlimited page scrolling makes key information easily accessible.

CLI Display   Headset Support   Full Handsfree   Dual LAN ports   Gigabit LAN ports

Price
£10.70 pcm

SpliceCom PCS 582G

PCS 582G

Offering the intuitive use and operation expected from today's Smart Phones, the PCS 582G has been developed with today's business requirements in mind. In addition to running telephony apps on the large, full colour, touch screen, graphics display, the built-in browser of the PCS 582G allows business critical information from your core IT applications to be "pushed" to the desktop in a controlled manner.

CLI Display   Headset Support   Full Handsfree   Dual LAN ports   Gigabit LAN ports

Price
£17.25 pcm

SpliceCom Navigate Softphone

Navigate Softphone

Navigate allows you to use your existing Windows laptop or PC as a fully featured system phone when used in conjunction with a USB or Bluetooth headset or handset.

Navigate delivers ALL of the benefits associated with SpliceCom's top of the range IP Phones and provides full interoperability with Vision Call Centre for Agents.

CLI Display   Headset Support

Price
£3.10 pcm

Yealink IP Phones

Yealink T-19

Yealink T-19

132 x 64 LCD, No Back Light, Single account, Can recive page calls, Wall-mountable

CLI Display   Headset Support   Full Handsfree   Power over Ethernet   Dual LAN port

Price
£3.40 pcm

Yealink T-41

Yealink T-41

2.7" greyscale backlit LCD, 3 accounts, Make & recive page calls, Wall Mount option, USB port

CLI Display   Headset Support   Full Handsfree   Power over Ethernet   Dual LAN port

Price
£5.10 pcm

Yealink W53P with W60B

Yealink W53P with W60B

something

CLI Display   Full Handsfree   Power over Ethernet

Price
£5.20 pcm

Yealink T-42

Yealink T-42

2.7" greyscale backlit LCD, 3 accounts, Make & recive page calls, Wall Mount option, USB port

CLI Display   Headset Support   Full Handsfree   Power over Ethernet
Dual Gigabit LAN port

Price
£5.50 pcm

Yealink T-53

Yealink T-53

3.7" 360x160 display, backlit, USB , HD Voice with Yealink Acoustic Shield, USB port, 8 line keys, 21 memory keys

CLI Display   Headset Support   Full Handsfree   Power over Ethernet
Dual Gigabit LAN port

Price
£6.50 pcm

Yealink T-53W

Yealink T-53W

3.7" 360x160 display, backlit, Built-in Wi-Fi & Bluetooth, HD Voice with Yealink Acoustic Shield, USB port, 8 line keys, 21 memory keys

CLI Display   Headset Support   Full Handsfree   Power over Ethernet
Dual Gigabit LAN port   Built-in WiFi   Built-in Bluetooth

Price
£6.90 pcm

Yealink W53H

Yealink W53H

Additional handset for W60B

CLI Display   Full Handsfree   Power over Ethernet

Price
£4.00 pcm

Line Options

Our hosted phone system supports VoIP lines

We offer market leading, low-cost packages for your VoIP lines and calls and can arrange for the port of your numbers to one of our partners, leaving you free to concentrate on running your organisation.

Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.

Partner Software / Apps

The VoIP phone system benefits from partner software to increase productivity and integrate with your CRM solution, Skype for Business, Microsoft Teams, etc. and an app for Android and iPhone which is ideal for remote workers or workers who spend the majority of their time out of the office or on the road, such as sales executives.

Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.

Navigate

Overview

Navigate delivers powerful personal call management features via your Windows PC for users of SpliceCom’s broad range of PCS IP Phones and Yealink IP phones. Navigate provides point and click access to both commonly used and advanced telephony features, Navigate provides a single intuitive interface to manage business communications for all employees across a business, irrespective of their role.

Available as standard for every user, Navigate delivers ALL of the benefits associated with SpliceCom’s top of the range IP Phones. Calls can be dialed as normal from the IP phone’s keypad, or alternatively via your Windows PC, with the same choice being available for call handling (answer, hold, transfer, park, pick-up, conference, etc.) as well.

Navigate is free software but also can be used as a softphone with a license, each license is £3.10 pcm

SpliceCom Navigate

Key Features

  • Provides better personal interaction
  • Make calls directly from Navigate
  • See what your colleagues are doing
  • Receive voicemail notifications for groups as well as yourself and be able to see where those messages are
  • Can be used as a softphone
  • Offers integrated access to Outlook Directories and Contacts for dialing
  • Seamless integration with Vision Call Centre

Specs

Minimum Recommended PC Specification

  • A PC capable of running Windows 10

Screen Shots

Navigate User Interface

PCS 60

Overview

PCS60 for MAC allows you can see what is happening with your phone and others on the hosted phone system, log what has happened on your phone, as well as make calls. It also comes in several different versions, each having enhanced features for their particular suited environment.

PCS60 can also be used as an IP softphone, allowing you to turn your PC into a softphone and still retain the advantages that PCS60 provides, whilst the Operators Console provides features better suited to a receptionist/operator role.

PCS60 is free software but a license is required to use is as a Softphone, each license is £3.10 pcm

SpliceCom PCS60

Key Features

  • Provides better personal interaction
  • Make calls directly from PCS60
  • See what your colleagues are doing
  • Receive voicemail notifications for groups as well as yourself and be able to see where those messages are
  • Can be used as a softphone
  • Customisable Web page

Specs

Minimum Recommended MAC Specification

  • Any Intel-based Mac

Screen Shots

SpliceCom PCS 60

iPCS app

Overview

SpliceCom's iPCS app takes office mobility to the next level, providing a fully integrated IP Phone solution for the entire workforce, empowering employees with access to key business features wherever they might be, either at their desk or away from it.

iPCS enables Apple and Android Smart Phones and Tablets to be used in the same way as SpliceCom's PCS phones - replacing the need for DECT and/or SIP/WiFi wireless phones by utilising WiFi or 4G/3G connectivity to provide direct integration

Each person who would like to use the iPCS app needs a license, a licence is £1.60 pcm

SpliceCom iPCS

Key Features

  • Provides a fully integrated IP phone solution
  • Direct integration with the VoIP phone system
  • Access to the centralised directory for fast and accurate dialling of customers, suppliers, work colleagues and internal Department
  • Selectable All/Missed Call History, for both calls made to your extension and any Department(s) you may be a member of
  • Integrated voicemail playback for your personal extension and any Department(s) you may be a member of
  • Full control of personal mobility options; diversion for DDI and Group calls, Do Not Disturb, etc.
  • Offers Call Recording when used in combination with Vision Record

Specs

Recommended Android Phone Specification:

  • Compatible with Android version 2.3.5 (Gingerbread) or above.
  • The following phones are recommended:
    • Samsung Galaxy Ace II
    • Samsung Galaxy S3
    • Nexus 4
    • HTC One S
    • HTC One X

Recommended Minimum iPhone Specification:

  • iPhone 4S
  • iOS 5

Screen Shots

SpliceCom iPCS Favourites
Favourites
SpliceCom iPCS Call Options
Call Options
SpliceCom iPCS Transfer Options
Transfer Options
SpliceCom iPCS Settings
Settings

Call Logging and Recording / Call Centre

We believe our Call Centre solution is the best call centre package available as the people behind the previously dominant SDX teamed up with those from Network Alchemy to form SpliceCom. The SpliceCom Vision Call Centre has been able to take 20 years market leading experience and move it into the Internet age, making it the natural successor.

Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.

Overview

Depending on what information you want to be able to generate and the features and functionality you require from your call centre, depends on whether you want to opt for the full call centre package or not. Both options provide call recording and logging, real-time wallboards and mobility options.

The full call centre package offers increased functionality and options, such as increased reporting options so you can see how your employees are performing, as well as your departments and check whether you are hitting company defined SLAs.

All this is provided via a simple browser-based user interface, meaning you don't need to install any additional software.

Basic call logging and recording is included with the hosted phone system.

SpliceCom Vision

Key Features

Both options provide the following:

  • Call recording and logging
  • Real-Time wallboards
  • Mobility options
  • Browser-based user interface

The full call centre package offers:

  • Provide call routing and assigning calls to agents and users based on call priorities as defined by the business and Service Level Agreements.
  • Allow administrators to make changes in real time providing up-to-the-second monitoring of activity within the call centre.
  • Automatically alerts supervisors if something needs their attention.
  • The Vision Call Centre Agent Desktop enables Call Centre staff to handle calls efficiently and effectively.
  • Provides more than 50 pre-defined reports, covering agent, call and queue activity and performance

Specs

Minimum Recommended Mac Specification

  • Intel Mac with a minimum of a 2.0 Ghz Intel Core Duo processor
  • 1 GB RAM
  • 120 GB hard drive
  • MAC OS X 10.5 or later

Minimum Recommended Linux Specification

  • OpenSuse 12.1 or above Gnome or KDE
  • AMD Turion™ II Neo N40L (1.5GHz)
  • 2 GB RAM
  • 120 GB Hard Disk

Screen Shots

SpliceCom Vision Supervisor Console
Supervisor Console
SpliceCom Vision BLF Wallboard
BLF via Wallboard
SpliceCom Vision Callcentre Wallboard
Call Centre Wallboard
SpliceCom Vision Callcentre Wallboard Alerts
Call Centre Wallboard Alerts

All prices exclude VAT and should only be used as a guide.
Website ©CTi Communications 2020