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A hosted phone system (or cloud phone system), at it's most basic level, allows you to connect a VoIP phone to an Internet connection and make and receive calls. This will work for a single phone over a normal Internet connection but for an office with many phones you need a good Internet connection with bandwidth available for telephony.
The hosted phone system control unit is not located in your office but is on the Internet, the main advantages of a hosted phone system are the hardware is directly under the system maintainer's control, you haven't had to buy it and you can use your phone anywhere with an Internet connection.
Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.
Our hosted phone system is based on same system as our VoIP phone system so benefits from the same partner software and apps for Android and iPhone but with no complex hardware at your site and scales from 1 user to 10,000+ users.
The are a few pricing models available, but they generally split into minimum initial cost or minimum ongoing monthly rental, we can offer either or a mix of the two. As a guideline, monthly rates start at £4.50 pcm + phone per user.
We also offer the hosted phone system on a dedicated platform, dedicated platforms start at £50 pcm.
Our monthly rates are subject to a 3 year minimum term and support costs are included.
Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.
The key features are:
Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.
Our hosted phone system supports a range of SpliceCom phones, Yealink IP phones and other 3rd party IP phones.
We recommend SpliceCom or Yealink IP phones with our hosted phone system so you get full benefit of the partner apps.
Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.
PCS 60 allows you to use your existing Apple laptop or PC as a fully featured system phone when used in conjunction with a USB or Bluetooth headset or handset.
PCS 60 delivers ALL of the benefits associated with the range of Yealink IP Phones and provides full interoperability with Vision Call Centre for Agents.
✔CLI Display ✔Headset Support
Price
£3.10 pcm
Navigate allows you to use your existing Windows laptop or PC as a fully featured system phone when used in conjunction with a USB or Bluetooth headset or handset.
Navigate delivers ALL of the benefits associated with the range of Yealink IP Phones and provides full interoperability with Vision Call Centre for Agents.
✔CLI Display ✔Headset Support
Price
£3.10 pcm
Basic Phone, no back light or extra buttons
✔CLI Display ✔Headset Support ✔Full Handsfree ✔Power over Ethernet ✔Dual LAN port
Price
£1.45 pcm
Colour display, 4 buttons and gigabit LAN
✔CLI Display ✔Headset Support ✔Full Handsfree ✔Power over Ethernet
✔Dual Gigabit LAN port
Price
£2.90 pcm
2.7” greyscale backlit LCD, 12 accounts, Make & recive page calls, Wall Mount option, USB port
✔CLI Display ✔Headset Support ✔Full Handsfree ✔Power over Ethernet
✔Dual Gigabit LAN port
Price
£3.18 pcm
1.8" 128x160 pixel color screen, DECT phone, access point support 8 separate phones, 8 simultaneous calls, HD audio quality with Access Point
✔CLI Display ✔Full Handsfree ✔Power over Ethernet
Price
£3.49 pcm
3.7" 360x160 display, backlit, USB , HD Voice with Yealink Acoustic Shield, USB port, 8 line keys, 21 memory keys
✔CLI Display ✔Headset Support ✔Full Handsfree ✔Power over Ethernet
✔Dual Gigabit LAN port
Price
£3.95 pcm
3.7" 360x160 display, backlit, Built-in Wi-Fi & Bluetooth, HD Voice with Yealink Acoustic Shield, USB port, 8 line keys, 21 memory keys
✔CLI Display ✔Headset Support ✔Full Handsfree ✔Power over Ethernet
✔Dual Gigabit LAN port ✔Built-in WiFi ✔Built-in Bluetooth
Price
£4.48 pcm
Additional handset for W60B
✔CLI Display ✔Full Handsfree ✔Power over Ethernet
Price
£2.34 pcm
Our hosted phone system supports VoIP lines
We offer market leading, low-cost packages for your VoIP lines and calls and can arrange for the port of your numbers to one of our partners, leaving you free to concentrate on running your organisation.
Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.
The VoIP phone system benefits from partner software to increase productivity and integrate with your CRM solution, Skype for Business, Microsoft Teams, etc. and an app for Android and iPhone which is ideal for remote workers or workers who spend the majority of their time out of the office or on the road, such as sales executives.
Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.
Navigate delivers powerful personal call management features via your Windows PC for users of SpliceCom’s broad range of PCS IP Phones and Yealink IP phones. Navigate provides point and click access to both commonly used and advanced telephony features, Navigate provides a single intuitive interface to manage business communications for all employees across a business, irrespective of their role.
Available as standard for every user, Navigate delivers ALL of the benefits associated with SpliceCom’s top of the range IP Phones. Calls can be dialed as normal from the IP phone’s keypad, or alternatively via your Windows PC, with the same choice being available for call handling (answer, hold, transfer, park, pick-up, conference, etc.) as well.
Navigate is free software but also can be used as a softphone with a license, each license is £3.10 pcm
Minimum Recommended PC Specification
PCS60 for MAC allows you can see what is happening with your phone and others on the hosted phone system, log what has happened on your phone, as well as make calls. It also comes in several different versions, each having enhanced features for their particular suited environment.
PCS60 can also be used as an IP softphone, allowing you to turn your PC into a softphone and still retain the advantages that PCS60 provides, whilst the Operators Console provides features better suited to a receptionist/operator role.
PCS60 is free software but a license is required to use is as a Softphone, each license is £3.10 pcm
Minimum Recommended MAC Specification
SpliceCom's iPCS app takes office mobility to the next level, providing a fully integrated IP Phone solution for the entire workforce, empowering employees with access to key business features wherever they might be, either at their desk or away from it.
iPCS enables Apple and Android Smart Phones and Tablets to be used in the same way as SpliceCom's PCS phones - replacing the need for DECT and/or SIP/WiFi wireless phones by utilising WiFi or 4G/3G connectivity to provide direct integration
Each person who would like to use the iPCS app needs a license, a licence is £1.20 pcm
Recommended Android Phone Specification:
Recommended Minimum iPhone Specification:
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Favourites
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Call Options
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Transfer Options
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Settings
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We believe our Call Centre solution is the best call centre package available as the people behind the previously dominant SDX teamed up with those from Network Alchemy to form SpliceCom. The SpliceCom Vision Call Centre has been able to take 20 years market leading experience and move it into the Internet age, making it the natural successor.
Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.
Depending on what information you want to be able to generate and the features and functionality you require from your call centre, depends on whether you want to opt for the full call centre package or not. Both options provide call recording and logging, real-time wallboards and mobility options.
The full call centre package offers increased functionality and options, such as increased reporting options so you can see how your employees are performing, as well as your departments and check whether you are hitting company defined SLAs.
All this is provided via a simple browser-based user interface, meaning you don't need to install any additional software.
Basic call logging and recording is included with the hosted phone system.
Both options provide the following:
The full call centre package offers:
Minimum Recommended Mac Specification
Minimum Recommended Linux Specification
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Supervisor Console |
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BLF via Wallboard
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Call Centre Wallboard |
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Call Centre Wallboard
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