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Home | Hosted Phone System

Hosted Phone System - Make and receive calls from anywhere with Internet access

A hosted phone system (or cloud phone system), at it's most basic level, allows you to connect a VoIP phone to an Internet connection and make and receive calls. This will work for a single phone over a normal Internet connection but for an office with many phones you need a good Internet connection with bandwidth available for telephony.

The hosted phone system control unit is not located in your office but is on the Internet, the main advantages of a hosted phone system are the hardware is directly under the system maintainer's control, you haven't had to buy it and you can use your phone anywhere with an Internet connection.

Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.

Overview

Our hosted phone system is based on same system as our VoIP phone system so benefits from the same partner software and apps for Android and iPhone but with no complex hardware at your site and scales from 1 user to 10,000+ users.

The are a few pricing models available, but they generally split into minimum initial cost or minimum ongoing monthly rental, we can offer either or a mix of the two. As a guideline, monthly rates start at £4.50 pcm + phone per user.

We also offer the hosted phone system on a dedicated platform, dedicated platforms start at £50 pcm.

Our monthly rates are subject to a 3 year minimum term and support costs are included.

VoIP Phone System

Key Features

The key features are:

  • Our hosted phone system is managed via a web interface, no proprietary software required
  • The hosted phone system supports VoIP/SIP lines
  • Basic call logging is included with the hosted phone system
  • Easily work from home or almost anywhere with Wi-Fi / an Internet connection with our hosted phone system
  • Our hosted phone system is an excellent choice for organisations or companies with a campus environment, or offices in different locations (dedicated platform recommended)
  • Our hosted phone system is good choice for multi-tenancy buildings (dedicated platform recommended)
  • The hosted phone system offers unified communications
  • The hosted phone system will integrate with CRM solutions and Outlook
  • Call Center features and functionality available for our hosted phone system
  • Our hosted phone system is PC and Mac Friendly

Phone Options

Our hosted phone system supports a range of SpliceCom phones, Yealink IP phones and other 3rd party IP phones.

We recommend SpliceCom or Yealink IP phones with our hosted phone system so you get full benefit of the partner apps.

SpliceCom IP Phones

SpliceCom PCS60 Softphone

PCS60 Softphone

PCS 60 allows you to use your existing Apple laptop or PC as a fully featured system phone when used in conjunction with a USB or Bluetooth headset or handset.

PCS 60 delivers ALL of the benefits associated with the range of Yealink IP Phones and provides full interoperability with Vision Call Centre for Agents.

✔CLI Display   ✔Headset Support

Price
£1.20 pcm

SpliceCom Navigate Softphone

Navigate Softphone

Navigate allows you to use your existing Windows laptop or PC as a fully featured system phone when used in conjunction with a USB or Bluetooth headset or handset.

Navigate delivers ALL of the benefits associated with the range of Yealink IP Phones and provides full interoperability with Vision Call Centre for Agents.

✔CLI Display   ✔Headset Support

Price
£1.60 pcm

Yealink IP Phones

Yealink T31P

Yealink T31P

Basic phone with back light and a single account. Can recive page calls and is wall-mountable.

✔CLI Display   ✔Headset Support   ✔Full Handsfree   ✔Power over Ethernet

Price
£1.59 pcm

Yealink T34W

Yealink T34W

Colour display, 4 buttons Wi-Fi & gigabit LAN

✔CLI Display   ✔Headset Support   ✔Full Handsfree   ✔Power over Ethernet
✔Dual Gigabit LAN port   ✔Built-in WiFi

Price
£2.62 pcm

Yealink T42U

Yealink T42U

2.7" greyscale backlit LCD, 12 accounts, Make & recive page calls, Wall Mount option, USB port

✔CLI Display   ✔Headset Support   ✔Full Handsfree   ✔Power over Ethernet
✔Dual Gigabit LAN port

Price
£3.15 pcm

Yealink W73P with W70B

Yealink W73P with W70B

1.8" 128x160 pixel color screen, DECT phone, access point support 8 separate phones, 8 simultaneous calls, HD audio quality with Access Point

✔CLI Display   ✔Full Handsfree   ✔Power over Ethernet

Price
£3.87 pcm

Yealink T-53

Yealink T-53

3.7" 360x160 display, backlit, USB , HD Voice with Yealink Acoustic Shield, USB port, 8 line keys, 21 memory keys

✔CLI Display   ✔Headset Support   ✔Full Handsfree   ✔Power over Ethernet
✔Dual Gigabit LAN port

Price
£3.76 pcm

Yealink T-53W

Yealink T-53W

3.7" 360x160 display, backlit, Built-in Wi-Fi & Bluetooth, HD Voice with Yealink Acoustic Shield, USB port, 8 line keys, 21 memory keys

✔CLI Display   ✔Headset Support   ✔Full Handsfree   ✔Power over Ethernet
✔Dual Gigabit LAN port   ✔Built-in WiFi   ✔Built-in Bluetooth

Price
£4.59 pcm

Yealink W73H

Yealink W73H

Additional handset for W60B

✔CLI Display   ✔Full Handsfree   ✔Power over Ethernet

Price
£2.37 pcm

Yealink AX83H

Yealink AX83H

Wi-Fi IP Phone
Dual-Band Wi-Fi 6 with 2.4 Inch 240 x 320 TFT Colour Screen.
9 / 200 hours of talk / standby time
HD Voice and Smart Noise Filtering

✔CLI Display   ✔Headset Support   ✔Full Handsfree   ✔Built-in WiFi

Price
£2.52 pcm

Line Options

Our hosted phone system supports VoIP lines

We offer market leading, low-cost packages for your VoIP lines and calls and can arrange for the port of your numbers to one of our partners, leaving you free to concentrate on running your organisation.

Country BT Standard Charges Our SIP Provider
UK landlines & Mobiles 23p /min Effectively FREE
West Europe 20.65p /min 2p /min
USA 68.53p /min 2p /min
India 102.79p /min 5p /min

Partner Software / Apps

The VoIP phone system benefits from partner software to increase productivity and integrate with your CRM solution, Skype for Business, Microsoft Teams, etc. and an app for Android and iPhone which is ideal for remote workers or workers who spend the majority of their time out of the office or on the road, such as sales executives.

Call us on 01242 621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.

Navigate

Overview

Navigate delivers powerful personal call management features via your Windows PC for users of SpliceCom's broad range of PCS IP Phones, Yealink IP phones or existing analogue telephones. Navigate provides point and click access to both commonly used and advanced telephony features, Navigate provides a single intuitive interface to manage business communications for all employees across a business, irrespective of their role.

Available as standard for every maximiser user, Navigate delivers ALL of the benefits associated with SpliceCom's top of the range IP Phones. Calls can be dialed as normal from the IP or analogue phone's keypad, or alternatively via your Windows PC, with the same choice being available for call handling (answer, hold, transfer, park, pick-up, conference, etc.) as well.

Navigate is free software but also can be used as a softphone with a license, each license is £1.60 pcm

Key Features

  • Provides better personal interaction
  • Make calls directly from Navigate
  • See what your colleagues are doing
  • Receive voicemail notifications for groups as well as yourself and be able to see where those messages are
  • Can be used as a softphone
  • Offers integrated access to Outlook Directories and Contacts for dialing
  • Seamless integration with Vision Call Centre

Specs

Minimum Recommended PC Specification

  • A PC capable of running Windows 10

Screen Shots

Navigate User Interface

PCS 60

Overview

PCS60 for MAC allows you can see what is happening with your phone and others on the VoIP phone system, log what has happened on your phone, as well as make calls. It also comes in several different versions, each having enhanced features for their particular suited environment.
PCS60 can also be used as an IP softphone, allowing you to turn your PC into a softphone and still retain the advantages that PCS60 provides, whilst the Operators Console provides features better suited to a receptionist/operator role.

PCS60 is free software but a license is required to use is as a Softphone, each license is £1.60 pcm

Key Features

  • Provides better personal interaction
  • Make calls directly from PCS60
  • See what your colleagues are doing
  • Receive voicemail notifications for groups as well as yourself and be able to see where those messages are
  • Can be used as a softphone
  • Customisable Web page

Specs

Minimum Recommended MAC Specification

  • Any Intel-based Mac

Screen Shots

SpliceCom PCS 60

iPCS app

Overview

SpliceCom's iPCS app takes office mobility to the next level, providing a fully integrated IP Phone solution for the entire workforce, empowering employees with access to key business features wherever they might be, either at their desk or away from it.

iPCS enables Apple and Android Smart Phones and Tablets to be used in the same way as SpliceCom's PCS phones - replacing the need for DECT and/or SIP/WiFi wireless phones by utilising WiFi or 4G/3G connectivity to provide direct integration

Each person who would like to use the iPCS app needs a license, a licence is £1.20 pcm

Key Features

  • Provides a fully integrated IP phone solution
  • Direct integration with the VoIP phone system
  • Access to the centralised directory for fast and accurate dialling of customers, suppliers, work colleagues and internal Department
  • Selectable All/Missed Call History, for both calls made to your extension and any Department(s) you may be a member of
  • Integrated voicemail playback for your personal extension and any Department(s) you may be a member of
  • Full control of personal mobility options; diversion for DDI and Group calls, Do Not Disturb, etc.
  • Offers Call Recording when used in combination with Vision Record

Specs

Recommended Android Phone Specification:

  • Compatible with Android version 2.3.5 (Gingerbread) or above.
  • The following phones are recommended:
    • Samsung Galaxy Ace II
    • Samsung Galaxy S3
    • Nexus 4
    • HTC One S
    • HTC One X

Recommended Minimum iPhone Specification:

  • iPhone 4S
  • iOS 5

Screen Shots

SpliceCom iPCS Favourites
Favourites
SpliceCom iPCS Call Options
Call Options
SpliceCom iPCS Transfer Options
Transfer Options
SpliceCom iPCS Settings
Settings

Call Logging and Recording / Call Centre

We believe our Call Centre solution is the best call centre package available as the people behind the previously dominant SDX teamed up with those from Network Alchemy to form SpliceCom. The SpliceCom Vision Call Centre has been able to take 20 years market leading experience and move it into the Internet age, making it the natural successor.

Overview

Depending on what information you want to be able to generate and the features and functionality you require from your call centre, depends on whether you want to opt for the full call centre package or not. Both options provide call recording and logging, real-time wallboards and mobility options.

The full call centre package offers increased functionality and options, such as increased reporting options so you can see how your employees are performing, as well as your departments and check whether you are hitting company defined SLAs.

All this is provided via a simple browser-based user interface, meaning you don't need to install any additional software.

Basic call logging and recording is included with the VoIP phone system.

Key Features

Both options provide the following:

  • Call recording and logging
  • Real-Time wallboards
  • Mobility options
  • Browser-based user interface

The full call centre package offers:

  • Provide call routing and assigning calls to agents and users based on call priorities as defined by the business and Service Level Agreements.
  • Allow administrators to make changes in real time providing up-to-the-second monitoring of activity within the call centre.
  • Automatically alerts supervisors if something needs their attention.
  • The Vision Call Centre Agent Desktop enables Call Centre staff to handle calls efficiently and effectively.
  • Provides more than 50 pre-defined reports, covering agent, call and queue activity and performance

Call Logging / Recording

The basic call logging and recording package can automatically produce reports for departmental / visitor / tenant phone bills based on inbound / outbound calls but it is far more useful than that. Popular reports show wether you're paying for too many or too few trunks and a list of the calls you have missed that day - emailed to you so your team can call them back.

Do you know how many calls you are answering / how long it takes to answer / who is doing all the work? Basic Vision Reporting that is FREE with every new SpliceCom SV1000 system answers those questions, and provides you regular updates on how you and your team are performing.

How many calls do we miss? Number of calls per user
How many calls do we miss?
(Click image to enlarge)
Number of calls per user
(Click to image to enlarge)

Call Centre

Call Centre software comes in two parts, displaying real-time information on wallboards so everyone can see what is happening and reporting on departmental/team/individual agent behaviour.

Buying a cheap call centre phone system can be very expensive as you will probably out grow its capabilities in a year. As with many things in IT, the differences between phone systems are getting smaller, however when it comes to Call Centre functionality many systems claim to offer the functionality when really it's just enhanced call logging with a basic wallboard thrown in. This will be fine for most people for the first 6 months, possibly a year, when you want to get detailed information on individual staff your system may not be able to deliver.

Screen Shots

SpliceCom Vision Supervisor Console
Supervisor Console
SpliceCom Vision BLF Wallboard
BLF via Wallboard
SpliceCom Vision Callcentre Wallboard
Call Centre Wallboard
SpliceCom Vision Callcentre Wallboard Alerts
Call Centre Wallboard Alerts

FAQs

  • Should I buy or rent a SpliceCom system?
    It is the monthly bill for your telecoms that over the years makes the difference to your bottom line. Unlike a data server that gets replaced every few years, a phone system easily lasts 10...read more
     
  • What is the difference between Microsoft Teams & SpliceCom with Microsoft Teams?
    Microsoft Calling Plans are expensive, instead you could add a SpliceCom SV1000 and use it as a gateway to gain access to much cheaper VoIP lines from a different SIP provider, Microsoft call this “Direct Routing”...read more
     
  • How do I set up Navigate Pro on my Windows 10 PC?
    Navigate Pro can be set up to work as either a partner to your phone or as a softphone...read more
     
  • How do I set up PCS 60 on my Mac?
    PCS 60 can be set up to work as a softphone on your MAC...read more
     
  • How do I set up the iPCS app on my phone?
    You will need an iPCS license and the details you were given when you got your licence...read more
     

If you still have questions, please call us on 01242 621641 or email sales@cti-uk.com


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