SpliceCom Vision Call Centre – CTi can supply, install and support SpliceCom Vision Call Centre

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SpliceCom Vision Call Centre

 

 

Overview

The SpliceCom Vision Call Centre solution is based on the SpliceCom phone system. We believe they offer the best call centre package available as the people behind the previously dominant SDX teamed up with those from Network Alchemy to form SpliceCom. The SpliceCom Vision Call Centre has been able to take 20 years market leading experience and move it into the Internet age, making it the natural successor.

Depending on what information you want to be able to generate and the features and functionality you require from your call centre, depends on whether you want to opt for the full call centre package or not. Both options provide call recording and logging, real-time wallboards and mobility options, such as being able to use your mobile phone as your desk phone when you are away from the office. The full call centre package offers increased functionality and options, such as increased reporting options so you can see how your employees are performing, as well as your departments and check whether you are hitting company defined SLAs.

All this is provided via a simple browser-based user interface, meaning you don't need to install any additional software.

Call us on 01242621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.

SpliceCom Vision Call Centre

Key Features

Both options provide the following:

  • Call recording and logging
  • Real-Time wallboards
  • Mobility options
  • Browser-based user interface

The full call centre package offers:

  • Provide call routing and assigning calls to agents and users based on call priorities as defined by the business and Service Level Agreements.
  • Allow administrators to make changes in real time providing up-to-the-second monitoring of activity within the call centre.
  • Automatically alerts supervisors if something needs their attention.
  • The Vision Call Centre Agent Desktop enables Call Centre staff to handle calls efficiently and effectively.
  • Provides more than 50 pre-defined reports, covering agent, call and queue activity and performance

Call us on 01242621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.                              

Specs

Minimum Recommended Mac Specification

  • Intel Mac with a minimum of a 2.0 Ghz Intel Core Duo processor
  • 1 GB RAM
  • 120 GB hard drive
  • MAC OS X 10.5 or later

Minimum Recommended Linux Specification

  • OpenSuse 12.1 or above Gnome or KDE
  • AMD Turion™ II Neo N40L (1.5GHz)
  • 2 GB RAM
  • 120 GB Hard Disk

Recordings will require extra space, call us on 01242621641 for more details or for a quote tailored to your company's needs and requirements.

Screen Shots

SpliceCom Vision Supervisor Console
Supervisor Console
SpliceCom Vision BLF Wallboard
BLF via Wallboard
SpliceCom Vision Callcentre Wallboard
Call Centre Wallboard
SpliceCom Vision Callcentre Wallboard Alerts
Call Centre Wallboard Alerts

Call us on 01242621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.                              

Pricing

Prices start from £600, but we recommend the Vision starter pack at £995.

Call us on 01242621641 or email sales@cti-uk.com for more details or for a quote tailored to your requirements.